OpenCart Maintenance
We look after your OpenCart webshop for you. Plans start at £40 per month.
Find out moreKeep OpenCart Up-to-date
OpenCart is a popular open source e-commerce platform and, while there is help available in the community, it can be hard finding help for a specific problem. In particular it can be challenging for less experienced users trying to upgrade OpenCart or a 3rd party Extension.
For a low monthly fee we will look after your OpenCart web shop, advising you on what updates are necessary throughout the year. We are also available to provide any help you need using your website or making changes to the design or functionality.
OpenCart Support
OpenCart Maintenance Plans
Choose from our range of low cost OpenCart maintenance plans listed below.
If you pay for your plan annually you receive two months for free.
| Plan 30£40per month | Plan 45£60per month | ||
|---|---|---|---|
| Service | |||
| Telephone and Email support | ✓ | ✓ | |
| Maximum response time | 8h | 4h | |
| Support time per month | 30 minutes | 45 minutes | |
| Updates | |||
| OpenCart Major version updates | Chargeable | Chargeable | |
| OpenCart Minor version updates | 1 per year | 2 per year | |
| OpenCart Security updates | ✓ | ✓ | |
| Extension updates | Chargeable | Chargeable | |
| Themes developed by us | Fixes only | Fixes only | |
| 3rd party themes | × | Fixes only | |
| Additional | |||
| Security monitoring and hardening | ✓ | ✓ | |
| Website uptime monitoring | × | ✓ | |
| Get Started | |||
Plan Details
Support Time
This is the number of minutes of free support we offer per month. This can be used for help using your website, small theme changes, bug fixes, or help writing content. Unused support time does not carry over each month, but unlimited extra support minutes are available each month and are charged at our standard hourly rate. Our advertised Minor version updates and Security updates available in your OpenCart plan do not come out of support time.
Response Time
The maximum reponse time is the longest you might need to wait for us to get back to you. In practice most of the time you will get through to someone immediately over the phone or will get a response via email within the hour during office hours. We cannot guarantee how long it will take to fix a particular issue but we will try to do so as quickly as possible. However, we do prioritise clients with critical issues such as hacks or sites that are down over less urgent issues.
OpenCart Updates
These fall into three categories: 1) Major updates that will require significant changes to your website – these are always chargeable. 2) Minor updates that offer some enhancements and fix bugs – we include 1-2 of these per year in your plan. 3) Security updates – we will always install these free of charge.
Extension Updates
A huge range of paid 3rd party Extensions are available for OpenCart. If any Extension gets an update that we think you should have we will let you know. This can either be done using any free support minutes you have available for that month or as additional chargeable work.
Theme Updates
If we developed your website theme we will always fix anything that is not working free of charge. However, fixes to a 3rd party theme or new functionality for any theme is chargeable work at our standard hourly rate.
Backup Options
Your hosting provider should be backing up your entire account daily or even hourly in case of critical failure. Most hosting providers also provide a Backup option in the control panel for you to take additional backups.
Frequently Asked Questions
Does my site need to be hosted with you?
No, although we will need access to your hosting control panel to be able to support your website. That said, we do offer a range of competitively priced web hosting packages that come with lots of features to help improve your website performance and our ability to better support you. We can also help you transfer your website from your existing web hosting provider.
Do you offer 24/7 technical support?
We do not. Our standard hours for telephone and email support are 9am – 5pm (UK time), Monday to Friday. However, our web hosting provider does offer 24 hour support 365 days a year. If your website is hosted with us, any issues related to your web site server will be investigated by the hosting team as quickly as possible at any time.
Is Search Engine Optimisation (SEO) included?
We do not include any SEO work in our Maintenance plans. Properly optimising your website for the main search engines can take a lot of work and how much varies massively from one client to another depending on the products and services you offer via your website. So instead we offer an additional range of custom SEO plans to suit your requirements.
Can I upgrade or downgrade my maintenance plan?
Yes of course. Simply contact us and we’ll sort it out for you.
Do you offer any discounts for multiple websites?
Yes we do. Please contact us for latest prices and information.
Is there a minimum contract period?
No. You are free to cancel at any time. However, we do not offer refunds if you have paid upfront for 12 months.